It's important to us that we create something that you absolutely love and will enjoy for many years to come.
If for any reason we haven't quite hit the mark then you can return your products for exchange or refund within 14 days.
Just email us at: [email protected] so that we can begin the returns process for you.
If you wish to cancel your order you can do so within 24 hours of purchase. Why 24 hours? Well all our items are made or printed to order and may have already gone into production after 24 hours.
Exception to this is Personalised or custom made items - these can only be returned if they have been damaged during transit or we have made an error in the personalisation. We do not accept cancellations on these items, however please get in touch as soon as possible if you need to make a change to personalised message, colour etc..
You are responsible for the return and all goods should be returned unused, in original condition and packaging. We also recommend obtaining proof of postage from Royal Mail, this will act as insurance for goods lost on their way back to us.
Exchanges or refunds will be made within 2 - 3 days of receiving returned goods. Refunds credited back to original payment method.